SHIPPING POLICY

We truly appreciate your support and for choosing to shop with Sheepskin Loft. Thank you for shopping with us!

The following terms and conditions make up our Shipping Policy.

DOMESTIC SHIPPING POLICY

Order Processing

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or statutory holidays.

If we experience a high volume of orders, shipments may be delayed by a few additional business days. If your order will be delayed beyond our standard processing time, we will contact you by email or telephone.

All orders are shipped from Lloydminster, Alberta, Canada 🍁

Shipping Rates & Delivery

FREE shipping is available on orders over $150 to select provinces within Canada.*

Orders under $150 are shipped at a flat rate of $15–$20, depending on the destination.

We also offer FREE in-store pickup for your convenience.

Shipping Availability

We currently ship throughout Canada and to the United States.

*Free shipping excludes Northwest Territories, Yukon, Nunavut, Manitoba, and Quebec.

Once your order has shipped, you will receive an email with tracking information. If you do not see it, please check your junk or spam folder.

UNITED STATES SHIPPING

We are happy to offer shipping to our customers in the United States.

U.S. shipping rates are calculated at checkout based on the destination and package size.

IMPORTANT — U.S. CUSTOMERS: PLEASE READ

THE CUSTOMER IS 100% RESPONSIBLE FOR ANY AND ALL CUSTOMS DUTIES, IMPORT DUTIES, TARIFFS, TAXES, BROKERAGE FEES, CUSTOMS FEES OR OTHER CHARGES ASSOCIATED WITH IMPORTING THEIR ORDER INTO THE UNITED STATES.

THESE FEES ARE NOT INCLUDED IN YOUR ORDER TOTAL OR SHIPPING CHARGE.

Any duties, taxes, tariffs, brokerage fees or other charges assessed by U.S. Customs, the shipping carrier or other authorities are the sole responsibility of the customer.

SHEEPSKIN LOFT WILL NOT PAY, REIMBURSE OR REFUND ANY CUSTOMS DUTIES, TAXES, TARIFFS, BROKERAGE FEES OR OTHER IMPORT CHARGES.

These charges are determined by U.S. customs authorities and/or the shipping carrier and are outside of Sheepskin Loft's control. The amount, if any, will depend on the order, product, destination and applicable regulations.

By placing an order for delivery to the United States, the customer acknowledges and agrees that they are responsible for all applicable duties, taxes, tariffs, brokerage fees and other import-related charges.

Customs Delays & Refused Shipments

Sheepskin Loft is not responsible for delays caused by customs, border inspections or the shipping carrier.

If a customer refuses delivery because of duties, taxes, tariffs, brokerage fees or other charges, the customer remains responsible for the original shipping costs, return shipping costs and any additional fees charged to Sheepskin Loft as a result of the refused shipment.

DAMAGED OR LOST SHIPMENTS

Sheepskin Loft is not responsible for products that are damaged or lost during transit. If your order arrives damaged, please contact the shipping carrier directly to file a claim.

Please retain all original packaging materials and damaged items until your claim has been processed.

RETURNS

For information on returns and exchanges, please refer to our Return & Refund Policy for complete details.