If you’re not happy, we’re not happy!
At Sheepskin Loft our main concern is to satisfy our customers with their order!
Returns for Online Purchases Only
- Returns must be requested within 14 days of receiving your item. (Including delivery day)
- All Sale Items are FINAL SALE
- If local, exchanges can be made at the store location
- Return shipping is the responsibility of the customer
- The returning merchandise should be received within 14 days from the time the RMA is issued. Items received after 14 days will NOT be credited. (If a package is delayed during delivery it is your responsibility to immediately contact us about your situation so we may assist you)
- Items must be unworn, unwashed, undamaged with original packaging and tags attached.
- If any item is delivered damaged you have 48 Hours to contact us for assistance. (It is the buyers responsibility to check for any damaged items upon opening the package once it’s delivered)
- Returns are processed within two weeks of the packaged invoice.
- Returned items following all refund guidelines will be refunded in full minus any shipping charges.
- Sheepskin Loft cannot anticipate what Customs charges may be in each country, any additional charges from customs will be the responsibility of the customer.
Many businesses will not offer the cancellation of an order. The reason is because there are internal costs associated with filling an order and even more with canceling an order. If requested, your order will be cancelled. We do charge a fee for canceling an order. We charge 5% of the total amount of the order as a cancellation fee. The order can be cancelled providing the products have not been boxed, serviced, or shipped. If products have been ordered with service options and the item has been serviced the order can not be cancelled at that time.
For Christmas Gifts purchased between November 10 - December 24 items can be returned or exchanged up to January 31 (regular priced items only) Please contact Kaleen@sheepskinloft.com after Christmas to make arrangements for return/exchange
ALL BLACK FRIDAY & CYBER MONDAY SALES ARE FINAL SALES